Frequently Asked QuestionsBrowse the sections below and find answers to the most common questions we receive. If you can't find the answer you are looking for please get in touch with us.
What is the turnaround time for a first draft?
We aim to send you a first draft within 6 working days of receiving your design details. Most of the time we will be able to send you a draft sooner than that, it just depends on the amount of work we have at the time.
Do you offer revisions to the designs?
Absolutely. We offer you unlimited revisions until we produce something you are happy with. Most of the time of our clients are happy with our designs the first time round! and only require minor details changed.
We want to make sure we produce a design you can be proud of.
If I don’t like the design after revisions, do I get my money back?
We will revise your design until you are 100% happy with it. However, if you decide our work doesn’t meet your expectations after all the revisions, we will refund 100% of your money back. Please note we will produce different concepts on initial designs prior to offering refunds.
Do you provide source files (PSD files) for the designs you create?
Where are you based and what are your working hours?
Our company is called Inteligencia Digital and is based in Lima, Peru (UTC/GMT -5). We work Monday through Friday, 9am to 6pm. We try our very best to answer all inquiries within 12 hrs of receiving your message.
Most of the time we will get back to you right away!